In the article “Patient-Provider Interaction Top Priority For Consumers”, it talks about what patients are truly looking for in their healthcare interactions. In the study, patients were asked to make a fantasy football like bracket of 64 healthcare interactions. They were asked to rank what healthcare interactions were the most important to them, and later in focus groups they were asked why they made those choices. The most important healthcare interactions were personalized interactions, positive patient-provider interactions, cost effective care, and convenient access to care. Patients are looking for providers who they can establish meaningful relationships with, take their time with them and do not rush appointments, who show that they are listening to them, who offer self-care instructions, and who provide clear information on diagnoses. The second highest ranking was cost effective care. Patients specifically had short term stays in mind. The patients want affordable care, no surprises on their medical bills, in-network providers, notifications when insurance will not cover part of their treatment, and accurate cost estimations. The third priority was convenient access to care, especially for people with chronic illness. Patients want help finding the right doctor for their health needs. Additionally, patients want short wait times, customer service and billing agent assistance, and appointments that are available when it is convenient for them. The patient’s wants for their care can definitely play a role in their satisfaction with current care. Deloitte, who conducted the study, said they would be working towards finding solutions for the patients’ healthcare wishes.
https://patientengagementhit.com/news/patient-provider-interaction-top-priority-for-health-consumers
Julissa's Sociology Adventure 
Hi Julissa,
I wanted to say that I liked the article you found. I think the idea of ranking hospitals really puts into perspective of what the patients like to see in the healthcare system. I agree that a personalized health care treatment is something I look for when I go to the doctors as well. I have also seen a lot of commercials about hospitals marketing that they have “personalized” treatments and make the doctors look like they are taking their time with their patients. I wonder what would happen if doctors saw this ranking list, would they make more changes in their system to better help patients? Would they adjust a little bit since these would get more patients in to their hospital?
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I agree that patient interaction would be the most important to me as well. There have been times when it has not worked out between myself and the doctor and it has ruined my experience . Most things people want will not happen but the interaction between physician and patient is something that can have customers pick their favorite. Have you ever had any negative experience with med staff.
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